Refund policy

Due to the perishable nature of our products, we do not accept returns or exchanges on any food items, including chocolate bars, cake bars, dessert jars, or other edible products.

If your order arrives damaged, incorrect, or there is an issue with your delivery, please contact us within 24-48 hours of receiving your order. Include your order number and clear photos of the item(s), and we'll review your claims quickly as possible. 

If we determine that your order was damaged during transit, incorrect, or faulty, we'll offer an appropriate resolution, which may include a replacement, store credit, or refund.

For any questions regarding your order, please contact us at: orders@thecakebar.com

Please note: Once an order has been despatched, we cannot accept cancellations or returns due to the perishable nature of our products,

 

Damages and issues 

Please inspect your order as soon as it arrives. 

If your order has been damaged during delivery, you have received the wrong item, or there is another issue with your order, please email us within 24-48 hours of delivery with:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging 

We'll investigate and work to resolve the issue as quickly as possible. 

 

Non-returnable items 

Due to the perishable nature of our products, we do not accept returns or exchanges on chocolate bars or jars.

If your order arrives damaged, defective, or you receive wrong item, please contact us within 24-48 hours of delivery with your order number and photographs of the item and packaging. 

 

Right to Cancel

Due to the perishable nature of our products, orders for food items are exempt from the standard 14-day cancellation period once they have been prepared or dispatched. If you need to amend or cancel your order, please contact us as soon as possible. We will do our best to help if your order has not yet been processed.

Refunds

Refunds are only issued where an order is confirmed to be damaged, and cannot be consumed, incorrect, or cannot be fulfilled. If a refund is approved, it will be processed to your original payment method. Please allow 5–10 working days for your bank or card provider to process the refund.